Customer Messaging Management

Manage business conversations with a clearer workflow.

Dlong SCRM is an early-stage customer messaging management platform designed to help business teams organize conversations, run automated support workflows, and hand conversations over to human agents.

Contact UsHow we use APIs

Core capabilities

The project focuses on practical customer-support workflows for authorized business messaging channels.

Conversation Management

Organize inbound customer conversations and maintain conversation status in one workspace.

Automated Support Workflows

Configure structured responses and simple workflow steps for routine customer-support interactions.

Human Agent Handoff

Stop automation when appropriate and allow a human support agent to continue the conversation.

Business messaging API use

Where platform authorization is granted, Dlong SCRM is designed to use official business messaging APIs only for customer messaging and support functions.

Authorized accountA business account explicitly authorizes the integration.
Receive messagesAuthorized message events can be received for customer support.
Manage workflowThe system tracks conversation state and support workflow steps.
Send responsesResponses are sent only through authorized messaging capabilities.
Dlong SCRM does not sell customer message data. API data is intended to be used only to provide messaging, conversation management, and customer-support functions described on this site.

Contact

For developer, privacy, or integration inquiries:

Dlong SCRM

Email: developer@dlongscrm.cc

Website: https://dlongscrm.cc

Project stage: Pre-launch / development